All items will ship fully insured and require a signature. International packages ship via UPS and will have the full item amount declared on the package. International customers are responsible for any custom/duty tax owed to your country.
First and foremost, thank you so much for entrusting me with this beautiful symbol (for whatever it represents to you) during such a special time in your life! It is an honor to be a small piece of your story!
Please take a moment to read through this outline of order updates you will receive:
You can also check the status of your order here: https://oorejewelry.com/pages/check-order-status
- Order Confirmation Email - you will receive an order confirmation email once you place your order! This is a chance for you to review your order and email help@oorejewelry.com if any changes are needed! Please note there is a $50 order change fee. Please make any order changes within the next 48-hours. Rush Orders cannot be changed.
- In Production Email – this means I have officially begun creating your ring! Please note that once you receive this email I am no longer able to accommodate any order changes without a remake of your ring, which has a 20% remake fee! Your ring will remain In Production for the duration of the time it takes to complete your ring! Some things I am doing during this time: drafting design, casting and carving your ring, finishing/stone setting, polishing, and more! Please refrain from emailing for any additional order updates unless urgent!
- Shipping Confirmation Email – this is the final email you will receive! This means your ring is in line for its final quality check and if all goes well will prepare to ship! Please note that I prepare packages to ship over several days – it is completely normal for your ring to not scan into UPS or USPS during this time! As soon as your ring scans in your tracking number will start updating!
Rush Orders for Build Your Own rings can be found on the Bespoke Settings page
Rush Orders for Made to Order rings can be found on the Customize Your Own pages and under the Shop section
Rush Orders for Wedding Bands can be found under the Weddind Bands section
Rush Orders must be purchased with your ring order
Make times are subject to change based on order volume. The banner at the top of the website will always reflect the current make time - your specific make time will be what was quoted when you ordered!
Please note Custom/Build Your Own rings make times are best estimates! Most rings will be completed during this timeframe but due to the nature of custom rings being one of a kind to fit your stone there is the possibility of delay if a ring doesn’t turn out to meet my quality standards the first time. I want your ring to be a treasured piece that lasts a lifetime so it is important to me (and you) that I never compromise quality to rush. Please do not plan a proposal close to the end of your make time so that we can accommodate a remake if necessary! Thank you so much for your understanding and patience!
Rush orders are available on the bespoke settings page under Build Your Own!
Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
Make times are subject to change based on order volume. The banner at the top of the website will always reflect the current make time - your specific make time will be what was quoted when you ordered!
All rings under the Shop section and the Customize Made to Order section are considered Made to Order rings!
Rush orders are available but require approval as some gemstones occaisionally are unable to be rushed!
Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
Ready to Ship rings ship within 2-5 business days of when you place your order. If you are within the U.S. you will also be able to select your shipping speed at checkou! Shipping timeline is in addition to the 2-5 business days it takes to ship your order.
These rings are size specific and as listed. You can have your ring resized locally but we recommend staying within 2-2.5 ring sizes of the size you need in order to maintain the structural integrity of the ring and for the design to flow correctly!
Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
I occasionally take custom orders but only if similar to the pieces I have listed in my shop, please contact me at info@oorejewelry.com if you have something in mind. If you do order a custom design, I reserve the right to resell the design or something similar in my shop.
I will not copy or make another designer’s work. Please do not send me pictures of another artist and ask me to make something similar.
Wedding bands: So sorry but with current order volume I am unable to accommodate custom wedding band orders. I am typically able to add or change a few gemstones on existing bands but only on a case by case basis. Please know that if I am unable to accommodate your custom band request it is only because I simple do not have the time to do so and am so very sorry!
Yes! I have a number of unisex/men's bands that can be found in my Shop section under Wedding Bands: https://oorejewelry.com/collections/wedding-bands
So sorry but with current order volume I am unable to accommodate custom wedding band orders. I am typically able to add or change a few gemstones on existing bands but only on a case by case basis. Please know that if I am unable to accommodate your custom band request it is only because I simple do not have the time to do so and am so very sorry!
I work with Standard U.S. sizing. I work with half and quarter sizes as well! There are a few ways to find your size: go to a local jeweler, order a ring sizer online, measure the inner diameter of a ring finger ring. You are also welcome to put your local (EU, AU, etc.) ring size and I can convert it to U.S. sizing for you!
I design all of my rings to be easily resized I just recommend resizing within 2-2.5 ring sizes! You are welcome to send your ring back to me for a resize (generally around a 6 week timeline) or you can have your ring resized locally without voiding your one year warranty! To begin the process of sending your ring back to me for a resize please send an email to help@oorejewelry.com
If you need to change your ring size please send us an email at help@oorejewelry.com - please also note that ring size changes will incur a $50 fee (if your ring has not been started on). Depending on where your ring is in the creation process changing the ring size might not be possible but all of my rings are designed to be easily resized, which you can do so locally without voiding your one year warranty!
I work with solid recycled 14k and 18k white, yellow and rose gold, 14k white gold palladium, and platinum! The inside of your band will be stamped with the metal used!
Nickel allergies will need to stay away from white gold! Yellow gold is alloyed with copper, silver and zinc. Rose gold is alloyed with copper and silver. You can still get a nickel friendly "silver" look with either platinum or 14k white gold palladium!
So sorry but I do not work with customer provided materials
Some people can experience a reaction to metals that temporarily causes a black discoloration on the skin. This is not the ring tarnishing and is generally one of two things: hormones causing a change in the PH of your skin that causes the reaction or something is on the ring causing a reaction. In either case, I recommend a deep cleaning using hot water and dawn dish soap! Let it soak for 15 minutes, rinse and repeat! You will also want to gently scrub with a soft tooth brush especially inside the band (you can get lotion or oils on your hand that then react to the metal). Make sure the ring and your hand are completely dry before putting your ring back on as moisture and sweat can also be a trigger!
I find this can be a little more common with rose gold as it is alloyed with copper. I get this with rings myself some days and then it goes away (low iron can be another cause)!
https://www.gemsociety.org/article/skin-discoloration-gold-jewelry-metals/
Most of my white gold rings will have rhodium plating. If you do not want your ring rhodium plated please leave a note requesting that, due to the texture of the leaves on some of my rings, some rings look better with the rhodium plating. This plating gives the white gold a brighter/whiter appearance! Depending on things like the PH of your skin and wear and tear on your ring, most rings need to be replated yearly.
Any metal changes made to your order within the first 48 hours (Made to Order rings) or 1 week (Build Your Own/Custom rings) of purchase will incure a $50 fee + any price difference in the metal! Changes made after the first 48 hours/1 week will incur a 20% remake fee (if your ring has been started on) + any price difference in the metal. Please note that depending on where your ring is in the creation process some metal changes might result in your make time being delayed or restarting. You can change your metal by emailing help@oorejewelry.com
I do not work with customer provided stones - so sorry!
Because I intend for my rings to be able to be worn daily and for a lifetime there are some stones I do not work with because they are not durable enough. Sadly, I do not work with Opal, Pearl, Labradorite, Sunstone, Goldstone, or Tiger's Eye
I also only work with round and oval moss agate as I find other shapes too susceptible to breaking.
We are happy to source a more specific gemstone for you! Depending on the rarity of the stone some might take longer to source than others. There is no fee to source a stone. You are welcome to begin the process by sending an email to info@oorejewelry.com
I do not work with customer provided stones - so sorry!
I work with both natural and lab created diamonds! If you are looking for something more specific than what you see listed under my Build Your Own - Loose Gemstones section please send an email to info@oorejewelry.com and we are happy to source a diamond for you!
Lab and natural diamonds are essentially the same chemically, physically and optically! Only sophisticated equipment designed for the purpose of identifying lab vs natural diamonds can tell the two apart. (GIA)
I only work with lab diamonds that have been certified by GIA, IGI or GCAL
Choosing between lab and natural diamonds is truly personal preference - there is no right or wrong! Lab diamonds have a lower price per carat, which is often times a deciding factor. There are tons of articles online that are great resources for learning more!
Larger center stone natural diamonds or lab diamonds over .5ct will come with a certification. Any large natural sapphires can be sent to GIA for certification for $150 per stone. Additionally, the inside of each ring will be stamped with the metal used! I also provide a letter of authenticity stating all items are as listed!
Prices are shown in USD. Shipping will be calculated at checkout.
I happily deliver anywhere worldwide as long as it is somewhere that DHL or UPS services and your country allows importing jewelry! You will need to pay duty/tax once your ring ships - I always recommend researching your customs laws as the amount due varies by country! Your shipment will have the full item amount declared on the package.
I recommend anticipating 1-2 weeks for shipping. Please note your delivery can be delayed if you do not pay duty/tax when prompted! Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
All items ship insured and require a signature for delivery! You will receive a shipping confirmation email once your package ships, which will provide your tracking number so that you can more closely monitor the delivery! Please make arrangements to have someone home to sign for the package as DHL/UPS will only attempt delivery a few times before returning your package to me.
If you refuse to pay customs and your package is returned to sender, you will be additionally responsible for paying any fees associated with that return.
Should you need to change your shipping address please just send us an email!
You will be able to select your shipping speed at checkout. I ship from South Carolina for reference! All items ship insured and require a signature for delivery! You will receive a shipping confirmation email once your package ships, which will provide your tracking number so that you can more closely monitor the delivery! Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
All items ship insured and require a signature for delivery! You will receive a shipping confirmation email once your package ships, which will provide your tracking number so that you can more closely monitor the delivery! Please make arrangements to have someone home to sign for the package as the shipper will only attempt delivery a few times before returning your package to me.
Should you need to change your shipping address please just send us an email to help@oorejewelry.com!
Made to Order rings (rings and wedding bands found under the Shop section and Customize Your Own section) begin production 48 hours after your order is placed
Build Your Own rings and Custom Listings begin production 1 week after your order is placed
**Any changes made to your order before your ring has begun production will incur a $50 fee. Changes made after your ring has begun production will incur a 20% remake fee
ALL Order Change Requests must be sent to help@oorejewelry.com
No problem! I gladly accept exchanges on non custom rings!
All exchanges incur a 20% exchange fee, which will be deducted from your store credit
I do not accept exchanges on:
- Build Your Own rings
- Custom Rings
- Items on sale
All returns incur a 20% return fee, which will be deducted from your refund.
I do not accept returns on:
- Build Your Own rings
- Custom Rings
- Items on sale
Conditions of return/exchange:
Items need to be shipped back within 7 days of delivery, in the same exact ring box it arrived in. Please insure your item, as I will not cover any damages or loss of package on the way back. I do stick very firm to my return policies timeline. The 20% fee will be deducted from your store credit or refund. To begin this process please send an email to help@oorejewelry.com and we can further walk you through the process
Cancellations:
Made to Order rings cancelled before your ring has begun production will incur a 5% cancellation fee. Orders cancelled after your ring has begun production will incur a 20% cancellation fee.
Build Your Own rings and Custom Listings cancelled before your ring has begun production will incur a 5% cancellation fee. Orders cancelled after your ring has begun production will incur a 20% cancellation fee.
Loose Gemstones have a 5% cancellation fee
Ready to Ship rings have a 5% cancellation fee
Should you need to cancel your order for any reason please contact us as soon as possible at help@oorejewelry.com
All rings have a 1-year warranty from the date your ring is delivered that includes tightening of prongs and retipping of prongs. I do not cover loss of main stone but will cover any replacement of side or accent stones. Warranty is void if ring is worked on by another jeweler - however, you may have your ring resized elsewhere and it will not void my warranty. I do just recommend seeking a highly rated jeweler for resizing. I don't cover loss of ring or extreme damage to ring (but I'll do whatever I can to fix it if it gets crushed)!
I recommend seeking insurance from a third party! Jewelers Mutual is one great option!
For all repairs - whether under warranty or not - please send us an email at help@oorejewelry.com
So very sorry but I do not offer engravings! However, you may have an engraving added at a local jeweler and it will not void your one year warranty!
Different stones and metals can require different care, but to keep your ring nice and new there's a few easy steps you can follow:
1. Never wear your ring in hot water, pools, baths or hot tubs. Remove jewelry before applying lotions, soap and makeup so there is no build up on your stones and metal.
2. If buildup occurs, gently wash your ring with organic soap and a soft brush. Use warm water to soak the ring and scrub gently with the soap, it should take off any of the residue. If you can't get it all of after soaking, you can use a jewelry cleaner on most stones, but not all.
3. Soft stones like tourmaline, moonstone, emerald and tanzanite need extra care. Be sure to not hit your ring on things and take if off before doing any activities.
4. I recommend taking all jewelry off (no matter the metal or stone) before doing anything active. Examples are gardening, hiking, working out at the gym (weightlifting). While 14k gold is strong, you can still damage your metal and stones.
5. I recommend washing your ring once every few weeks or more often if you notice build up occurring on your stone.
Shop Pay, Affirm and PayPal Credit will be available at checkout! You might need to continue through checkout in order to see all payment plan options. Offerings are determined by each respective platform. If you have any questions or need assistance with your plan/offering I recommend reaching out to them directly!
Payment plans do not effect your make time!
PayPal Credit should be available to international customers!
Payment plans do not effect your make time!
I do not personally offer appraisals, that is something that will need to be done by an appraiser! I just recommend finding one who does appraisals on more alternative jewelry, as sometimes the ones that generally only do diamond rings will not appraise a colored stone/lab gemstone ring correctly! If you’re looking for an appraisal for insurance purposes, I recommend Jewelers Mutual as they’re super easy and only require an invoice!
