Refund Policies
Order Changes:
ALL Order Change Requests must be sent to help@oorejewelry.com
Made to Order rings (rings and wedding bands found under the Shop section and Customize Your Own section) - please make any order changes within 48-hours from when you purchased your ring!
Build Your Own rings and Custom Listings - please make any order changes within one-week from when you purchased your ring!
**Any metal or stone changes made to your order before your ring has begun production will incur a $50 fee. Changes made after your ring has begun production will incur a 20% remake fee
**Ring size changes made to your order will incur a $50 fee + the cost of the resize and will extend your ring's make time 4-5 weeks
ALL Order Change Requests must be sent to help@oorejewelry.com
Cancellations:
Made to Order rings cancelled within 48 hours of ordering will incur a 5% cancellation fee. Orders cancelled after 48 hours will incur a 20% cancellation fee.
Build Your Own rings and Custom Listings cancelled within 1 week of ordering will incur a 5% cancellation fee. Orders cancelled after 1 week will incur a 20% cancellation fee.
Loose Gemstones have a 5% cancellation fee
Ready to Ship rings have a 5% cancellation fee
Exchanges:
No problem! I gladly accept exchanges on non custom rings!
All exchanges incur a 20% exchange fee, which will be deducted from your store credit. Ready to Ship rings and Loose Gemstones have a 5% exchange fee.
I do not accept exchanges on:
- Build Your Own rings
- Custom Rings
- Items on sale
Returns:
All Made to Order ring returns incur a 20% return fee, which will be deducted from your refund. Ready to Ship rings and Loose Gemstones have a 5% return fee.
I do not accept returns on:
- Build Your Own rings
- Custom Rings
- Items on sale
Conditions of return/exchange:
Items need to be shipped back within 7 days of delivery, in the same exact ring box it arrived in. Please insure your item, as I will not cover any damages or loss of package on the way back. I do stick very firm to my return policies timeline. The 20% fee will be deducted from your store credit or refund. To begin this process please send an email to help@oorejewelry.com and we can further walk you through the process
International Orders:
Prices are shown in USD. Shipping will be calculated at checkout.
I happily deliver anywhere worldwide as long as it is somewhere that UPS services and your country allows importing jewelry! You will need to pay duty/tax once your ring ships - I always recommend researching your customs laws as the amount due varies by country! Your shipment will have the full item amount declared on the package.
I recommend anticipating 1-2 weeks for shipping. Please note your delivery can be delayed if you do not pay duty/tax when prompted! Please understand that I am just one person packing and shipping orders and am only able to ship 1-2 days a week.
All items ship insured and require a signature for delivery! You will receive a shipping confirmation email once your package ships, which will provide your tracking number so that you can more closely monitor the delivery! Please make arrangements to have someone home to sign for the package as UPS will only attempt delivery a few times before returning your package to me.
If you refuse to pay customs and your package is returned to sender, you will be additionally responsible for paying any fees associated with that return.